Returns and Exchanges/Warranties

 

Online Return & Exchange

Return Exchange
Contact Lenses 365 days 365 days
Frames: Sun & Optical 30 days 30 days
Prescription Lenses 30 days* 30 days

 

In-store Return & Exchange

Return Exchange/Store Credit
Contact Lenses n/a 180 days
Frames: Sun & Optical n/a 7 days
Prescription Lenses n/a See Manufacturer Warranty
Online Return & Exchange Policy

Contact Lenses: Contact lenses can be returned/exchanged in-store or via mail within 365 days of your original purchase date. Item(s) must be in their original condition(s); boxes must be unmarked, undamaged, unopened, uncut and unexpired. There are no partial refunds. All astigmatism/toric, color and presbyopia/multi-focal products are a final sale with no return due to customization. See ” How to return purchases.” In the unlikely event of a manufacturer defect with your contact lenses, do not throw them away. See “Manufacturer Warranty”.

Sunglasses: Sunglasses can be returned/exchanged in-store or via mail within 30 days from the shipped date. Item(s) must be returned in their original condition with all packaging and any warranty cards, and/or certificate of authenticity provided by the manufacturer. See ” How to return purchases”. Special order items are final sale and not eligible for returns or refunds. Customers will be advised prior to shipping that an item is special order and final sale.

Prescription Frames: Prescription frames can be returned/exchanged in-store or via mail within 30 days from the shipped date. Item(s) must be returned in their original condition with all packaging and any warranty cards, and/or certificate of authenticity provided by the manufacturer. See ” How to return purchases”. Special order items are final sale and not eligible for returns or refunds. Customers will be advised prior to shipping that an item is special order and final sale.

*Prescription lenses: Prescription lenses can be returned for 50% of the purchase price within 30 days from the shipped date. All lenses purchased at promotional pricing are a final sale with no return. See ” How to return purchases”.  For exchanges due to prescription adjustment, see “Manufacturer Warranty”.

Note:

  • Refunds will be credited to the original payment method, minus shipping charges. We are unable to switch refunds to a new or different payment method.
  • Exchanges are offered for only the same item in different size, prescription and color.
  • All refunds, exchanges, and warranties are subject to inspection. Any items that do not meet the above conditions may be refused or subject to a 15% restocking fee. Customer may incur charges made by credit card companies for processing transactions.
  • IC Clear Optical is not liable for delays or damages caused during shipping.
  • All products purchased in-store will fall under the in-store purchases return/exchange policy.
  • Policy is subject to change without notice.
In-store Return & Exchange Policy

Contact Lenses: There are no refunds on contact lenses purchased in-store. Exchanges for the same product with a different prescription can be made within 180 days from original purchase date. Exchange item(s) must be in their original condition(s); boxes must be unmarked, undamaged, unopened, uncut and unexpired. There are no exchanges or refunds on all astigmatism/toric and presbyopia/multi-focal product due to the specific customization of these items.

Sunglasses: Sunglasses can be exchanged within 7 days of the original purchase date. Any difference in price will be paid by the customer or become a store credit. Exchange item(s) must be in their original condition with packaging, warranty cards, and/or certificate of authenticity.

Prescription Frames: Prescription eyewear is customized for each individual, there are no refunds. For exchanges due to prescription adjustment, see ” Manufacturer Warranty”.

Note:

  • IC Clear Optical in-store purchase(s) can be returned/exchanged at our IC Clear Optical store location.
  • All exchanges and warranties are subject to inspection.
  • Customer may incur charges made by credit card companies for processing transactions.
  • We are unable to switch refunds to a new or different payment method other than what was used on your original purchase.
  • All products purchased in-store will fall under the in-store purchases return/exchange policy.
  • Conditions are subject to change without notice.
Manufacturer Warranty
Warranty for Online & In-store
Manufacturer Defects Prescription Lens Adaptation
Contact Lenses 365 days n/a
Frames: Sunglass & Prescription 365 days n/a
Prescription Lenses & Sunglass Lenses 365 days 90 days
Contact Lenses

In the unlikely event of a manufacturer defect of your contact lenses, do not throw them away. Online orders: please contact our Customer Care Centre at admin@icclearoptical.com or (647) 342-8490 and we’ll take it from there. In-store purchases can only be processed at our store location. Please take the defective contact lens(es) and invoice to the store.

Frames

In the unlikely event of a manufacturer defect, an identical frame will be replaced (one time only) within 365 days from the date of purchase. This does not include scratches, self inflicted abuse, rough handling, etc. If a frame has been discontinued, a new frame of the same brand and value will be given. This is subject to frame availability and manufacturer’s offered warranty. Online purchases, please contact us at admin@icclearoptical.com or (647) 342-8490. In-store purchases can only be processed at our store location.

Prescription Lenses

In the unlikely event of a manufacturer defect on the coating of your lenses, an identical pair will be replaced (one time only) within 365 days from the original purchase date. This includes bubbling, peeling, etc. on the coating. Scratches, any damages by heat or moisture, self inflicted abuse, etc. are not included. Online purchases, please contact our admin@icclearoptical.com or (647) 342-8490. In-store purchases can only be processed at our store location.

Prescription Lenses Adaptation

We want to ensure you have the best vision possible. We will exchange your prescription lenses (one time only) within 90 days from the original purchase date if your Optometrist adjusts your prescription. Your prescription must be valid within two years of the purchase date. Online purchases, please contact our admin@icclearoptical.com or (647) 342-8490. In-store purchases can only be processed at our store location.

Note:

  • All refunds, exchanges, and warranties are subject to inspection. Free return shipping is for Canadian addresses and online customer(s) only.
  • We are not liable for delays or damages caused during shipping.
  • No warranty on non-prescription sun lenses.
  • Conditions are subject to change without notice.
How to return online purchases

If you wish to return your online product please follow the steps below. Please note, this does not apply to returns for in-store purchases.

There are 2 ways to return your online purchase.
  1. Return in-store:
    1. IMPORTANT:  To return a product, please email our Online Customer Care Centre at admin@icclearoptical.com for a Return Authorization Number (RAN) BEFORE visiting our store.
    2. Visit us at any IC Clear Optical store location, bring your purchase and invoice with original packaging, warranty cards, and/or certificate of authenticity along with your RAN number from our Online Customer Care Centre.
    3. Items must be in the original condition.  We’ll take care of the rest.
  2. Return via Mail:
    1. IMPORTANT:  To return a product, please email our Online Customer Care Centre at admin@icclearoptical.com for a Return Authorization Number (RAN) BEFORE shipping back to us.  Items received without RAN number will not be accepted.
    2. A Customer Care Representative will email you a link for your return label.  (Free return is for Canada only.)  Please print it out and securely place it on your package with the RAN number clearly visible on the label.
    3. All items must be returned in the original, sellable condition along with any included accessories (warranty card, certificate of authenticity, etc.).
    4. Include your invoice inside the package.
    5. Mail your product(s) to:
      IC Clear Optical
      1477 Gerrard St E,
      Toronto, ON, Canada
      M4L 2A1

All refunds will be made in the original method of payment used for your purchase. Refunds will appear on your credit card statement. This process may take up to 6 weeks depending on your credit card provider. All refunds, exchanges, and warranties are subject to inspection. Any items that do not meet the above conditions may be refused or subject to a 50% restocking fee. Free return shipping for online purchases is for Canadian addresses only. We are not liable for delays or damages caused during shipping. Conditions are subject to change without notice.